How to succeed in an online job interview.


Planned Resources recruit across the niche markets of planning, engineering, architecture and design, property, and government support. We operate​ across private and public sectors in Melbourne, Victoria and Australia.  

With the advancement of technology and work from home arrangements we are seeing more and more interviews being conducted online. To succeed in an online job interview, as with an in-person interview, you must be prepared. Careful preparation, a good understanding of the technology, and strong communication skills are key. As such, I have outlined some important steps to take in preparation for an online interview.

The first step is Preparation.

  • Research the Company and Role – Gain a solid understanding of the mission, values, products, and services of the company and familiarise yourself with the job description and skills required for the role.
  • Review Common Interview Questions – Prepare answers to common questions generally asked in interview for example: Why do you want to work here? What are your strengths and weaknesses? Prepare responses to behavioural questions using the STAR Method (Situation, Task, Action and Result).
      1. Situation – The situation you had to deal with.
      2. Task – The task you were given to do.
      3. Action – The action you took.
      4. Result – What happened as a result of your action and what you learned from the experience.
  • Prepare Your Questions – Have relevant and insightful questions prepared to ask about the role, team, culture, advancement and what happens next.

Technology Setup

  • Choose the Right Device – Ideally you will use a laptop or desktop with a reliable camera and microphone, try to avoid using a phone if possible. Make sure your device is plugged in or fully charged.
  • Test Your Equipment – Test both the camera and microphone to ensure the video and audio quality are clear and sharp. Most importantly double check your internet connection is stable.
  • Get familiar with the platform that will be used – Practice using the video software (e.g., Zoom, Skype, Teams) beforehand and check if there is anything updates or software you need to download.
  • Set Up a Professional Background – Choose a quiet, well-lit location with a clean, uncluttered background. Try to keep away from backgrounds that are too busy or could be distracting (ie: cat jumping around in the background).
  • Reduce Distractions – If at home notify members in your household of your interview schedule to avoid interruption and remove pets from the interview area. Place your phone on silent and close any apps on your computer that may distract you during the meeting.


  • Present professional – As with a face-to-face interview, dress professionally. Try to avoid busy patterns that could be a distraction on camera.
  • Body Language – Sit up straight, look at the camera, rather than the screen, this will simulate eye contact and of course smile showing complete interest in what the interviewer is saying.
  • Communication – Be clear and concise when you speak, do not talk too fast, speak clearly and at a moderate pace, avoid rambling and structure your answers logically. Pausing at the end of a question is helpful as there is a slight delay online, this will avoid talking over the interviewer.


  • Use the interviewer’s name and show enthusiasm for the role and company while nodding and smiling suitably to show engagement.

During the Interview

  • Be Punctual – Join the call a few minutes early to ensure there are no issues.
  • Introduce Yourself Clearly – Start with a brief, confident introduction.
  • Listen Actively – Listen carefully to the questions and comments, of course wait for the interviewer to finish speaking before responding.
  • Use Notes – Keep brief notes handy, but do not read from them directly, use bullet points to remind yourself of key points.

After the Interview

  • Thank You Note – Send a thank you email within 24 hours, communicating your appreciation for the opportunity, reiterate your enthusiasm for the role and if you can, mention something specific from the interview.
  • Reflect on your performance – Use the time after the interview to assess what went well and identify areas for improvement, use this to prepare for future interviews.

By being prepared you can create a positive and professional impression during your video job interview, putting your best foot forward thus increasing your chances of success.


By: Kirsten Ellis, Senior Property Consultant

Kirsten specialises in the property market, providing recruitment services for private and government clients. With this niche understanding, Kirsten partners with candidates and clients to understand their needs and ensure results.


Follow Kirsten on LinkedIn

Contact: 0416 238 020 or



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