Manager, Business Improvement

About the Role:

The Manager, Business Improvement plays a pivotal role in helping the Office of the State Building Surveyor (OSBS) improve efficiently and effectively. Working closely with leaders and teams across the division, you will identify opportunities for improvement, lead cross‑functional initiatives and deliver practical solutions that enhance how we work and the services we provide to our internal and external customers.

With a strong understanding of business processes, operating models and change delivery, you will proactively drive improvement initiatives from concept through to implementation. As a trusted advisor and project leader, you will bring people together, navigate complexity and help embed sustainable ways of working across OSBS.

What we are looking for:

We’re seeking a collaborative leader who brings both strategic insight and hands‑on delivery capability. You will bring:

• Proven experience delivering complex change and improvement initiatives, with strong planning, prioritisation and interdependency management skills to achieve agreed outcomes.
• Capability in business improvement and continuous improvement methodologies, including applying systems or design thinking to identify opportunities and develop practical frameworks and tools.
• Demonstrated leadership and people management experience, leading multidisciplinary teams, building capability and fostering a high‑performance, collaborative culture.
• Strong communication, engagement and influencing skills, with experience facilitating workshops, delivering clear messages and building trusted relationships with senior leaders and stakeholders.
• Well‑developed project, analytical and advisory skills, including coordinating resources, managing risk and progress, and providing evidence‑based advice to support decision‑making and ongoing optimisation.

About the BPC

Established in 2025, the BPC is Victoria’s new independent regulator for the building and plumbing industries. The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.

Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.

A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation.

You can find further information about our role, annual reports, structure, careers and other activities at BPC.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply 

We require you to upload:

• an up-to-date resume.

• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.

Important information  

This position will be managed by Kristen Ellis at Planned Resources for further information or a confidential discussion please email Kirsten.Ellis@plannedresources.com.au or call 0416 238 020.